Service Updates

 

 

UK Service Bulletin

Ferry Delays

Due to severe weather conditions and disruption to the ferry crossing, some parcels to the Republic of Ireland collected on Wednesday 13 November will incur a 24 hour delay.

We will continue to monitor the situation and will update as soon as we have further information.

International Service Bulletin

Finnish Network Update

Applies to those customers who use DPD Classic 

Please note, due to ongoing Postal Strikes in Finland, other industrial unions will also be striking in sympathy, including logistics & harbour unions. We are working with our Nordic colleagues to minimise the impact to our customers however, this may impact both the linehaul operation & final mile deliveries in Finland this week.

We will provide a further update if required.

Adverse Weather Conditions and Strikes in France 

Applies to those customers who use DPD Classic, Air Express, Air Classic and DPD Direct

Delays to deliveries and pick up as well as linehaul transit to France, Spain and Portugal may be impacted due to the following issues.

There is severe snowfall in South-East France. Maily impacting Ain, Alpes-Maritimes, Ardèche, Bouches-du-Rhône, Drôme), Isère, Loire, Rhône, Saône-et-Loire, Var and Vaucluse.

There are also Yellow Vest protests causing roadblocks across France. Mainly impacting Paris, Bordeaux, Montpellier and Nantes.

All delivery attempts will be made where possible.

Portuguese Service Update

Applies to those customers who use DPD Classic

Please be advised that there is currently a data transmission issue between DPD Portugal, the Group and DPD UK.

This issue means parcels are not receiving a proof of delivery scan, even though they are being delivered. This is impacting tracking & causing customer contact. A fix is being looked into.

The following link can be used to check if a parcel has been delivered when the POD is missing. This will make it easier
to answer customer queries - Portuguese Tracking System

Ferry Delays 

Applies to those customers who use DPD Offshore

Due to severe weather conditions and disruption to the ferry crossing, some parcels to the Republic of Ireland (collected 13th November) will incur a 24 hour delay.

DPD Classic Network Update

Applies to those customers who use DPD Classic

Due to heavy snow in Southern regions of France and subsequent delays en route, some parcels collected on Wednesday 13 November have not been unloaded and have missed connections in France.

Please expect a 24 hour delay to service.

Australia Bushfire Delays 

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail 

Please be advised that deliveries to certain areas of Australia have been impacted due to severe bushfires, as a result delays may be experienced.

The following areas have been affected: Queensland and New South Wales

We will continue to monitor and provide updates as soon as we have further information available.

Kuwait Customs Delays - Update

Applies to those customers who use Air Express. Air Classic, DPD Direct and International Mail

Further to International Notice 1542, please be advised that Kuwait customs are currently still experiencing processing delays of up to 48 hours. This is due to an intermittent customs system issue in country.

We are continuing to monitor the situation and will update as soon as we have further information.

Hong Kong Protests - Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail 

Further to International Notice 1544, please be advised due to ongoing protests and road closures in Hong Kong, delays are still expected to continue.

The following areas are affected by road closures and traffic:

Kowloon, New Territories and Hong Kong Island.

We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

DPD Classic Network Update

Applies to those customers who use DPD Classic

Due to capacity issues following the Bank Holiday in Europe, some parcels to France (collected 4th November) have not been unloaded and have missed connections in France and to Portugal.

Due to delays en route, some parcels to Germany (collected 4th November) have not been unloaded and have missed connections in Germany.

Please expect a 24 hour delay to service.

DPD Republic of Ireland Network Update

Applies to those customers who use ROI Two Day & ROI Inbound

Due to Adverse weather conditions impacting sailing, some parcels (collected 11th November) to Republic of Ireland have missed connections.

Also note due to Adverse weather conditions impacting sailing, some parcels (collected 11th November) from the Republic of Ireland to the UK have missed connections.

SEUR Delivery Process Changes During Peak 

Applies to those customers who use DPD Classic Customers

All B2C parcels to Spain will now be delivered to a Pickup store following one delivery attempt. This process will run from the 18th of November until the 15th of January.

It is extremely important for customers to provide 100% phone and email data to ensure Recipients receive notifications of when a parcel has arrived at Pickup and to which shop. Parcels will be returned if no contact is achievable and the parcel has not been collected within 10 days.

There are 1,400 Pickup points across Spain, with 80% of the population within a 10 minute drive. Parcels will be delivered to the shop closest to the consignee. All details can be found using the following link: Pickup Process Spain

Please speak to your customers to ensure phone and email data is provided for all deliveries.

Next Day Northern Ireland Delays

Applies to those customers who use DPD Offshore

Due to a technical issue with the aircraft departing East Midlands Airport, approximately 1,500 parcels (collected 11th November) on the Northern Ireland Next Day service will incur a 24 hour delay.

Hong Kong Protests

Applies to those customers who use Air Classic, Air Express, DPD Direct and Tracked Mail 

Please be advised that delays are expected in Hong Kong, due to protests and road closures.

The following areas are affected by road closures and traffic:

Kowloon, New Territories and Hong Kong Island.

We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

Eurotunnel Delays

Applies to those customers who use DPD Classic

Due to a technical issue with the Eurotunnel there are delays of up to 2 hours both sides of the Channel Tunnel.

Please be aware that inbound parcels due for delivery tomorrow (8th November) may incur a 24 hour delay. In addition, parcels collected today (7th November) destined for Europe may incur a 24 hour delay.

We will keep you informed of any further developments and please be assured our teams are working hard to minimise any delays.

Ferry Delays

Applies to those customers who use Offshore

Due to severe weather conditions and disruption to the ferry crossing, approximately 280 parcels to the Isle of Man (collected 4th November) will incur a 24 hour delay.

California Wildfires

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail 

Please be advised that deliveries in California may be impacted due to severe wildfires in parts of the state, as a result delays may be experienced.

We will continue to monitor and provide updates as soon as we have further information available.

Adverse Weather in Guernsey

Applies to those customers who use DPD Offshore - Next Day 

Due to adverse weather conditions and subsequent flight delay from East Midlands airport, approximately 150 Next Day parcels to Guernsey (collected 31/10) may incur a 24 hour delay.

Ferry Delays

Applies to those customers who use Guernsey - Two Day 

Due to high winds, todays ferry arrival to Guernsey may subsequently be delayed. As a result, approximately 650 parcels on the Guernsey Two Day service (collected 28th october) may incur a 24 hour delay.

Protests & Strikes in Spain 

Applies to those customers who use DPD Classic, Air Express & Air Classic 

Please note that final mile deliveries in the Catalonia region of Spain may be delayed due to ongoing protesting & strike action.

We are monitoring the situation & will update if necessary.

Last Shipping Dates Christmas and New Years 2019

Applies to those customers who use DPD Classic, Air Express, Air Classic and DPD Direct

Please be advised that the last shipping dates for Christmas and New Years schedules are now available on the DPD and DPD local websites.

To access the information, please use the following links:

Last shipping dates for Christmas and New Years: DPD
Last shipping dates for Christmas and New Years: DPD Local

Italian Strikes - Expect Delays

Applies to those customers who use Air Classic, Air Express, DPD Direct & Classic

Due to industrial action across Italy, please expect delays to service from dates 23rd October through to 30th October. We are closely monitoring this situation and will update as and when necessary.

Riots & Strikes in Spain 

Applies to those customers who use DPD Classic, Air Express & Air Classic

Please note that final mile deliveries in the Catalonia region of Spain may be delayed due to ongoing rioting & strike action.

We are monitoring the situation & will update if necessary.

DPD Classic Network Udpdate

Applies to those customers who use DPD Classic

Due to delays en route some parcels to France (collected 14th October) and some parcels to Italy (collected 13th October) have not been unloaded and have missed onward connections.

In addition, due to operational issues in the European hub, a number of parcels exported to east/north east Germany (collected 14th October) will incur a 24 hour delay.

Please expect a 24 hour delay to service.

DPD Classic Network Update

Applies to those customers who use DPD Classsic 

Due to delays en route some parcels to Spain (collected 9th October) and some parcels to Germany (collected 10th October) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to service to all destinations.

DPD Classic Network Update

Applies to those customers who use DPD Classic

Due to delays en route some parcels to Italy, some parcels to Czech Republic (both collected 8th October), some parcels to Germany and some parcels to France (both collected 9th October) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to service to the above destinations.

Northern Ireland Next Day Delays

Applies to those customers who use DPD Offshore

Due to operational issues some Next Day parcels for Northern Ireland (collected 9th October) have missed connection and will incur a 24 hour delay.

DPD Classic Network Update

Applies to those customers who use DPD Classic

Due to delays en route some parcels to France, some parcels to Germany (both collected 8th October), some parcels to Spain and some parcels to Portugal (both collected 7th October) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to service.

DPD Classic Network Update

Applies to those customers who use DPD Classic

Due to delays en route some parcels to Germany (collected 8th October) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to service.

DPD Classic Update

Applies to those customers who use DPD Classic

Due to delays en route to destination, some parcels to Germany (collected 4th October) have missed connections to Germany.

Please expect a 24 hour delay to service.

Ferry Delays & Cancellations

Applies to those customers who use DPD Offshore

Due to extreme weather conditions off the west coast of Scotland, ferry crossings are subject to delays and short notice cancellations. As a result, some parcels for the western isles [postcodes PA40 to PA78] (collected 4th october) may incur a 24 hour delay. Pro alert will alert recipients of the delays.

DPD Classic Network Update

Applies to those customers who use DPD Classic & Offshore

Due to operational issues at destination, some parcels to Republic of Ireland on the Two Day service (collected 2nd October) and some parcels to Germany (collected 1st October) have not been unloaded and have missed onward connections. Additionally due to a supplier error, some parcels to Poland (collected 3rd October) will incur a delay.

Please expect a 24 hour delay to service to the following destinations: Republic of Ireland,Germany, Poland and Sweden.

Storm Lorenzo - Severe Weather Warning 

Applies to those customers who use DPD Offshore

On October 3rd and 4th Storm Lorenzo is expected to hit Western and Southern Ireland, prompting an orange weather warning to be issued. As a result, there is potential for delays to both DPD Ireland's inbound operation at Athlone and also deliveries due 4th October.

We will continue to monitor the situation and will update as and when more information becomes available.

DPD Classic Network Update

Applies to those customers who use DPD Classic & Offshore

Due to operational issues at destination, some parcels to Ireland (collected 2nd October) have not been unloaded and have missed onward connections. Additionally, due to delays en route some parcels to France (collected 2nd October) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to service.

Indonesia Customs Processing Changes

Applies to those customers who use Air Express and Air Classic

Please be advised that levels of inspection at Indonesian Customs have increased.

As a result, possible delays may be experienced in clearance and delivery.

DPD Classic Update

Applies to those customers who use DPD Classic

Due to delays en route to destination, some parcels to France (collected 27th September) have missed connections to France.

Please expect a 24 hour delay to service.

Next Day Guernsey - Flight Delays

Applies to those customers who use DPD Offshore

As a result of a late flight departure from East Midlands Airport, some Next Day parcels to Guernsey (collected 30th September) may be subject to a 24 hour delay. Every effort will be made to achieve as many deliveries as possible.

China - Golden Week

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail 

Please be advised that the public holiday Golden Week in China will begin from Tuesday 1st October to Monday 7th October.

Therefore, deliveries will not be taking place during this period and normal service will resume on Tuesday 8th October.

International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic, Air Classic, Air Express and DPD Direct destinations and the last delivery day for Christmas and New Year.