Service Updates



UK Service Bulletin

International Service Bulletin

Extended Post Office Hold Time (France)

Applies to those customers who use DPD Direct. 

Due to the prolonged absence of French customers for summer holidays, parcels that can't be delivered to a home address will be held at the post office for an extended period

From July 13th until August 25th, parcels will be held for up to 30 calendar days

Change of partner in Greece

Applies to those customers who use DPD Classic. 

Please be advised, effective from 01/07/2018 there will be a new delivery partner in Greece: DPD Greece Ltd. This company will replace our current partner.

This will have no impact on our current operational processes.

To ensure a smooth change all relevant tools and systems have been updated.

1st July 2018

Tax Information - Introduction of GST for low value items to Australia

Applies to those customers who use DPD Direct, Air Express and Air Classic.

Please be aware that the Australian Taxation Office has confirmed that it plans to introduce new rules around the capture of Goods Sales Tax from 1st July 2018.

This GST would only apply to retailers whose turnover within Australia is more than AU$75,000 per annum. 

It is the responsibility of the retailer to confirm whether they are liable for this tax and register with the Australian Taxation Office if needed.

They must then capture this GST from consumers at checkout for all low value shipments (under AU$1,000).

Please see the attached pack which acts as guidance of these changes, this should not be considered as a substitute for the services of professional tax advisers. 

DPD will be making the necessary changes to our operation to allow retailers to be compliant however, we would recommend that retailers engage professional tax advisers to discuss the impact of this change on their business. 

International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic and DPD Express destinations and their Bank Holiday dates for July - September 2018. Please note that an asterix (*) denotes a regional Bank Holiday.