Service Updates

 

 

UK Service Bulletin

Gale Force Winds - Hebrides

Due to gale force winds and subsequent ferry cancellations, deliveries and collections to the
following postcode areas in the Hebrides will incur a delay:

HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

All failed collections and deliveries will be scanned as Inclement Weather. We will do our upmost
to deliver all parcels as safely and as quickly as possible.

Storm Callum

Please be advised that due to Storm Callum, some parcels may incur a 24 hour delay in the following postcode areas in Scotland:

HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

As always we will do our best to deliver all parcels as safely and as quickly as possible.

International Service Bulletin

China - Service Delays

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Currently until the 18th November, Most E-commerce companies in China have started "Double 11" Shopping Festival Sales. Please note that during this period the China Postal Service have advised they could face potential delays due to increased volumes through their network.

We will continue to monitor the situation closely and will provide updates as soon as we have further information.

Flash Flooding in Southern France

Applies to those customers who use Air Express, Air Classic, DPD Classic and DPD Direct.

Please be advised that due to flash flooding in Southern France, delays to collections and deliveries may incur.

Main impacted areas are Aude, Aveyron, Herault, Pyremees, Orientales and Tarn.

We will do our utmost to collect and deliver all parcels as safely and as quickly as possible.

Russia Customs Import Limit Change

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Russian customs will decrease the import limit on B2C shipments, this will be in effect from the 1st of January 2019.

The import limit currently stands as 1,000 EUR per calendar month per individual consignee.

From the 1st January 2019, the import limit will be 500 EUR per calendar month.

Taiwan Customs Requirements

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Please note that all goods exported to Taiwan require a 10 digit telephone number, full consignee or company name, otherwise goods may be delayed in Taiwan Customs

See below, an example of how the correct 10 digit telephone number format should be:

  • Telephone number: +886 (country code) +2 (city are code) +26271808 (consignee phone number)
  • Mobile number: +886 (country code) +926000000 (consignee phone number)
International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic and DPD Express destinations and their Bank Holiday dates for July - September 2018. Please note that an asterix (*) denotes a regional Bank Holiday.


Please find in the PDFs below, a list of DPD Air Classic, Air Express, DPD Classic and DPD Direct destinations and their last shipping dates for Christmas and New Year's delivery 2018. Please note that an asterix (*) denotes a regional Bank Holiday.