Meet DPD UK's CEO, Dwain McDonald

Dwain McDonald is CEO of the UK's favourite delivery company, DPD UK. Dwain joined DPD UK (Parceline as it was then) in 1988 as a 22 year-old Sales Executive and has worked his way up within the company, becoming CEO in March 2008.

He has presided over DPD UK's extraordinary growth and transformation in recent years, to the UK's number one next-day specialist, and the 'delivery company of choice' for the biggest and best-known retailers.

Today, DPD UK employs over 12,000 people in the UK, operates more than 7,000 vehicles from 65 locations and delivers over 200 million parcels a year. 

Dwain's vision and leadership was behind the development of DPD UK's unique Predict service, which gives customers a one hour delivery window so they don't have to wait in all day, and lets them track their delivery driver as he makes his way to their home. 

Dwain has been a constant champion for innovation and investment in technology, resulting in the creation and development of a series of award winning 'firsts' for DPD UK including; the Your DPD app, which is used by over 3.5 million people in the UK, and Precise, which allows customers to select their own delivery slot.  

In recognition of his innovation leadership over a number of years, Dwain was named 'Tech Pioneer of the Year 2017', at the Retail Week Tech Awards.

Work underway on DPD's new £150m superhub

Work underway on DPD's new £150m superhub

Work on DPD's new £150m state-of-the-art parcel hub in Hinckley, Leicestershire is well underway. Aerial footage shows the giant footprint of the 276,454 sq ft main hub building and infrastructure work taking place on the rest of the 39 acre site.

The new hub will be DPD's fifth in the UK and the largest domestic parcel hub in Europe. It will be located close to J1 of the M69, as part of the 82-acre Hinckley Park development, being delivered by IM Properties. The new facility will be just 2 miles from the two other key DPD sites in the area; Hub 4 and the firm's International Gateway, both of which opened in Sketchley in 2015.

Contractors Winvic Construction Ltd commenced building work in January of this year and the main build should be complete by February 2020. The engineering fit-out will the run until December 2021 with the facility operational in 2022. On an average day, there will be around 200 construction workers on site during the build. 

The Hub 5 site is the size of 22 football pitches and the main hub building is 502 metres long and 40 metres wide. It will be DPD's most secure and technologically advanced hub, fitted out with the very latest fully automated sortation technology, the optical characted recognition software to automatically scan address information, over 300 security cameras and more than 3,000 metres of conveyor. When fully operational, the giant hub will be able to sort 72,000 parcels per hour. 

The new film, which clearly shows the foundations of the new hub and the structure beginning to take shape, can be viewed here: DPD Hinckley Hub 5 film

Dwain McDonald, DPD's CEO, commented; "It is fantastic to see our fifth hub starting to take shape. Hinckley is already a strategically key location for us but having two giant hubs there in future, separate from our West Midlands hubs, gives us a huge amount of operational flexibility to cope with major volume peaks or traffic issues on the network."

"When Hub 5 opens we will have three of the largest fully-automated parcel hubs in Europe and the overnight sorting capacity to support our retail customers for many years to come. In the last seven years we've also invested in over 30 purpose built regional depots and larger distribution centres around the country to ensure that we have the best and most efficient network infrastructure in the industry."

More details on the wider Hinckley Park development can be found here: 


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Note to editors

The UK's favourite parcel delivery company: DPD has been voted in MoneySavingExpert's consumer satisfaction poll for parcel delivery companies six years running.

In April 2015, DPD was awared the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one-hour delivery service, Predict.

DPD is a member of DPDgroup, one of Europe's leading parcel groups, wholly owned by France's La Poste, the second largest postal group in Europe.

The company operates more than 8,000 vehicles from 65 locations and delivers over 250 million parcels a year.

VivaTech 2019 - "Leading and inspiring customers and people through innovation"

DPD UK's CEO, Dwain McDonald, discusses leading and inspiring customers and people through innovation at the VivaTech 2019 conference. Click below to view the video:

DPD Plans for 550 Electric Vehicles by 2021
UK parcel delivery company DPD has commissioned 10 fully-electric Mercedes-Benz eVito vans to serve the London area. The eVito is also set to play a part in a nationwide roll-out of DPD's EV fleet later this year.

The Mercedes-Benz eVito employs an electric motor which channels its 116 hp output to the front wheels via a single-speed automatic transmission. Fully recharged in six hours, it gives the eVito a range of approximately 93 miles.

In October last year, DPD opened the UK's first all-electric parcel depot in Westminster, London. The depot is completely emission-free for both incoming parcels, served by two 7.5t fully-electric FUSO eCanters, and last-mile deliveries, which are carried out by a fleet of electric vans and micro-vehicles.

Meanwhile in April 2019, it was announced that DPD was working with Oxford-based innovative start-up; Electric Assisted Vehicles Limited (EAV), to develop a pioneering new eCargo bike call the P1.

Both initiatives are part of DPD's aim is to be the most responsible city centre delivery company and the leader in electric vehicles in the UK.

Dwain McDonald, DPD's CEO commented: "The EV revolution is gathering pace and I'm delighted that DPD is leading the way. We've got a fantastic EV fleet already with some incredibly innovative vehicles, but the eVito is a great addition for us. With the eSprinter due later in the year, we will be building on our very successful and long-term relationship with Mercedes-Benz.

"It is an exciting time. The all-electric micro-depots have exceeded our expectations and we'll soon have eight such sites in London. We've got plans to add over 100 more EVs to our fleet in 2019 as we begin our roll-out across the UK. We will double that in 2020, and double it again in 2021 to over 550 electric vehicles. Effectively, we're already in a position to grow as fast as the manufacturers can supply the vehicles, so the more UK vehicles that are available, the faster the roll-out will be. In the meantime, we are continuing to explore all opportunities to reduce and neutralise our carbon footprint and provide smarter and more efficient urban delivery solutions."



DPD opens electric delivery hub in central London
Up to 2,000 deliveries per day will be made by electric vehicles in central London - following the opening of an all-electric depot in Westminster by the parcel delivery firm DPD.

The company has this month announced the opening of its Vandon Street depot in the heart of the city, with operations to be carried out solely by election vehicles from the site.

DPD is running electric vehicles only from its Westminster hub
DPD Westminster has invested around £500,000 in refurbishing the site to include electric vehicle charging facilities to service its fleet.

Vehicles operating from the site include two fully-electric Fuso eCanter 7.5t vehicles will feed parcels into the depot each day.

Last mile deliveries will then be carried out by a fleet of 10 Nissan eNV200 all-electric vans capable of making 120 stops a day or one of eight micro-vehicles from Norwegian manufacturer Paxster.

The Paxsters are delivering to the immediate area around the depot and are expected to operate 60 stops on one charge per day. A further 23 of the micro-vehicles are expected to be deployed at the site.

DPD has said that it expects to invest around £3m on the DPD Westminster depot over the next 10 years, while the site for its second all-electric London depot in Shoreditch has already been secured. Plans for a further six all-electric depots in the capital are being drawn up, the company has said.
Commenting on the development, Dwain McDonald, chief executive of DPD, said: "This is a hugely significant announcement for us with Westminster set to be the first of a series of all-electric DPD depots.

DPD will use two FUSO eCanter trucks to deliver parcels into the site "Reducing and neutralising our carbon footprint; providing smarter and more efficient urban delivery solutions and driving innovation are at the heart of DPD's DrivingChange programme. We want to be the leader in alternative fuel vehicles in the UK, with the ultimate aim being to move to a zero emission fleet.

"Westminster is clearly the first step towards that goal and will be instrumental in developing our future EV proposition and strategy. DPD Westminster is an outstanding location and the vehicles are fantastic. We looked at a wide range of options before making our decision and we've been testing these three models extensively in recent months. In terms of reliability and performance they have been excellent."

Despite the company's initial investment in electrifying its fleet, Mr McDonald admitted that there are challenges in the rollout of more electric vehicles across its operations in central London, including availability of charging infrastructure.

He added: "There are still significant external issues to be overcome in terms of the infrastructure to support an all-electric fleet on the scale we need, across the whole of central London.

"But I'm delighted with our proposition here and we will continue to work with the key stakeholders to realise our aims and support the Mayor of London and TfL's ambition for a cleaner and less congested capital."

The opening of the site has been welcomed by City Hall, which is seeking to encourage cleaner transport on the city's roads in a bid to cut air pollution.

London's Deputy Mayor for Environment and Energy, Shirley Rodrigues, said: "London's toxic air contributes to thousands of early deaths each year and is putting the health of children at risk so it's good to see businesses like DPD preparing for the Ultra Low Emission Zone and helping protect Londoners' health by transforming their delivery fleet.

"Across the city the Mayor has taken bold action to help cut toxic vehicle emissions which are responsible for over 50 per cent of air pollution. With six months to go until the introduction of ULEZ in central London, people are more aware than ever of the harmful pollution older vehicles, especially heavy goods and delivery vehicles, can emit.

"The Mayor's ambition is for all new cars and vans to be zero-emission from 2030 and I hope this is the first of many all-electric delivery depots in London."



DPD UK's CEO Dwain McDonald voted 'Tech Pioneer of the Year 2017' at the Retail Week Tech Awards
Dwain McDonald, CEO of parcel delivery company DPD, has been named Tech Pioneer of the Year 2017 at the Retail Week Tech Awards in London.

The awards celebrate innovation in retail technology and the individuals and teams who are leading the charge. They focus on how the most intelligent digital ideas are enhancing customer experience and turning disruption into an opportunity.

The ceremony was hosted by leading technology journalist and broadcaster, Georgie Barrat, who presents the UK's best loved consumer tech program, The Gadget Show. The award categories were judged by a prestigious panel of tech experts, drawn from across the retail industry.

Other big winners on the night included Tesco, Sainsbury's Argos,, Missguided and Naked Wines.

The Tech Pioneer of the Year award is recognition for Dwain McDonald's tech leadership over a number of years. McDonald has been involved in the development of a series of award winning 'firsts' including; Predict - DPD's unique one hour delivery window service, the Your DPD app, which is used by close to two million people in the UK, and Precise, which allows customers to select their own delivery slot.

McDonald commented: "It was a real honour to accept this award. I often joke that we aren't really a courier firm, we're a tech company that happens to deliver parcels! But that is the way you have to think in today's market place, and our customers see the difference it makes every single day and with every single delivery. Digitally, the biggest and best retailers absolutely wow their customers these days, they are so innovative and so creative. To deliver for them we have to be one step ahead, all the time. So for the retail sector to recognise us as a tech leader means the world to me."

In recent years, DPD has been recognised with a Queen's Award for Innovation, the Which? Special Award, a ranking in The Sunday Times 'Best Big Companies to Work For' and has come out on top of  MoneySavingExpert's customer satisfaction poll for parcel delivery companies four years running.